Shipping & Delivery Policy

1. Dispatch Timelines

• Standard / Retail Orders: Generally dispatched within 2–4 business days, subject to product availability, order verification and operational conditions.
• Wholesale / Bulk Orders: Preparation timelines vary according to sourcing, processing, packaging, testing, documentation and shipment requirements.

Where a specific lead time is stated in a quotation or order confirmation, that order-specific timeline will apply.

2. Shipping Methods

Depending on shipment size, destination and service availability, shipping may be arranged through:

• Express courier
• Commercial air freight
• Sea freight – LCL
• Sea freight – FCL
• Other commercially agreed transport arrangements

3. Shipping & Freight Charges

Shipping charges for standard website orders may be calculated at checkout according to the order and destination.

For B2B shipments, freight may be quoted separately according to shipment size, destination, route and agreed commercial terms.

4. Incoterms

Commercial export quotations may use Incoterms such as FOB or CIF, or another mutually agreed trade term.

The applicable quotation or commercial agreement determines the respective responsibilities for freight, insurance, customs and delivery.

5. Export Documentation

Depending on the product, shipment and destination, applicable documents may include commercial invoices, packing information, certificate of origin, phytosanitary documentation, product specifications and other required paperwork.

No particular document should be assumed to apply to every product or shipment.

6. Customs & Import Clearance

The buyer or importer is responsible for complying with destination- country requirements, including applicable permits, licences, registrations, customs declarations, duties, taxes and local charges, unless the agreed commercial terms expressly provide otherwise.

7. Delays Outside Our Reasonable Control

Delivery may be affected by customs inspections, government action, weather, carrier schedules, strikes, flight or vessel changes, documentation issues and other circumstances outside our reasonable control.

8. Tracking & Shipment References

Where tracking information is available, the applicable courier tracking number, Airway Bill (AWB), Bill of Lading (B/L) or other shipment reference may be shared after dispatch or when received from the logistics provider.