CANCELLATION, RETURN & REFUND POLICY

HUB HERB INDIA (Growbiz International) strives to provide a transparent and fair experience. This policy outlines our guidelines for orders placed on www.hubherbindia.com.

1. Order Cancellations

Before Processing:

  • You can cancel your order for a full refund (minus transaction fees) if it has not been processed.

  • Cancellation by HUB HERB INDIA: If we cancel your order due to stock unavailability or shipping restrictions, a 100% full refund will be issued immediately.

Domestic Orders (India):

  • Prepaid: Once processed but not shipped, refunds are issued after deducting gateway fees.

  • Partial COD: The 20% advance payment is non-refundable once the order is dispatched to cover forward and return logistics.

International Orders:

  • No Cancellations: Once an international order has been processed for export (documentation/packing), it cannot be cancelled.

2. Returns & Replacements

Return Policy:

  • Due to the hygienic and sensitive nature of health/wellness products, we do not accept returns for change of mind or used items.

Replacement Policy (Defective/Damaged):

To qualify for a replacement, you must contact us within 2 days (Domestic) or 15 days (International) of delivery.

  • Mandatory Requirements: Order ID, Invoice, and a Mandatory Unboxing Video (uncut and unedited). Claims without an unboxing video will not be entertained.

  • Domestic: You cover return shipping; we send the replacement for free.

  • International: You are responsible for all two-way shipping costs and any applicable duties for the replacement. Processing may take 30–60 business days.

3. Refunds

  • Timeline: Approved refunds are processed within 15 business days.

  • Deductions: Gateway and transaction fees are deducted from all refunds (unless the cancellation is initiated by HUB HERB INDIA).

  • Undelivered Orders: Refunds are processed only after the courier partner officially confirms the “Loss in Transit.”

4. International Shipping & Customs Disclaimer

  • Import Duties: Buyers are solely responsible for customs duties, taxes, or clearance fees levied by the destination country (e.g., Netherlands/Austria).

  • Customs Rejection: If a shipment is rejected or seized by destination customs due to local import restrictions or unpaid duties, no refund will be issued. We recommend checking your country’s herbal import laws before ordering.

5. Dispute Resolution

Any disputes arising from transactions on this website are subject to the exclusive jurisdiction of the Courts of Delhi, India, and shall be governed by the laws of India.

Contact Us

For any queries, reach out to our support desk: