Privacy Policy

1. Who We Are

Hub Herb India is a commercial selling and sourcing brand operated by Growbiz International. For privacy-related questions concerning this website, orders or enquiries, you may contact us using the details below.

2. Information We May Collect

Depending on how you use the website, we may receive information such as:

• Name and company or business name
• Email address and telephone / WhatsApp number
• Billing and shipping address
• Product enquiry and quotation information
• Order and transaction-related information
• Information submitted through contact, checkout or enquiry forms
• Technical information such as browser, device and IP information where collected by our website or service providers
• Cookie or similar technology information where such technologies are enabled

We do not intentionally request unnecessary sensitive personal information through ordinary product enquiries.

3. Why We Use Your Information

• To respond to product and business enquiries
• To process and fulfil orders
• To provide quotations, invoices and commercial documentation
• To arrange shipping and delivery
• To provide order, payment and support communications
• To comply with applicable legal, tax, accounting and trade requirements
• To maintain website security and improve website functionality

4. Payments

Payment information may be processed by the applicable payment gateway, bank or financial service provider. We do not intend to store complete payment-card credentials or secure banking passwords on our website servers.

The actual data handled by a payment provider is governed by that provider's own privacy and security terms.

5. Service Providers & Data Sharing

We may share only the information reasonably necessary for an order, service or legal requirement with relevant service providers, such as:

• Payment processors and banking partners
• Courier, freight and logistics providers
• Customs, government or regulatory authorities where required by law
• Website, hosting, security, communication or technical service providers

We do not sell customer personal data as a commercial data product.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies for essential website functions, preferences, analytics, security and other purposes depending on the services enabled on the website.

Where a cookie-management tool is provided, visitors may use its available controls to manage non-essential cookies.

7. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, loss or misuse. Website traffic may be transmitted using HTTPS/SSL encryption.

No internet transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, tax, legal and business-record requirements.

9. Your Privacy Requests

Depending on applicable law, you may contact us to request access, correction, updating or deletion of personal information, or to raise a question or complaint about its handling.

10. Policy Updates

We may update this Privacy Policy when our website, business practices, service providers or applicable legal requirements change. The updated version will be published on this page.